Warranty & returns

Used phones and tablets

Some of the phones we sell come with a warranty. If a phone has one, its page shows how many days it lasts, counted from the day you pick it up or it’s delivered. Phones without a warranty on their page are sold as is.

If a phone with a warranty has a hardware problem we didn’t tell you about, bring it back with your receipt or order number. We’ll repair it, swap it for a similar phone, or refund you.

• Covered: defects in the phone’s hardware, such as a battery, speaker, camera or charging port that stops working.
• Not covered: drops, cracks, water damage, or problems caused by repairs done somewhere else.
• Carrier locks: please check the network on the listing before you buy. Carrier-locked phones only work with the carriers listed.

Repairs

iPhone and Samsung repairs come with a 30-day warranty, and iPad repairs come with a 60-day warranty, on the part we installed.

• Covered: touch problems and screen glitches caused by the part.
• Not covered: any new physical damage, big or small, including cracks and dents.
• Green lines: green or colored lines on a replacement screen are usually caused by pressure or a drop. Our screen suppliers don’t cover green lines, so we can’t either.

Making a claim

Bring the device to 1095 Branham Ln #205, San Jose, CA 95136, or call or text (408) 622-1835 first. Online payments are refunded to the original card.